Effective Date: September 22, 2026
Website: www.obafaithpress.com
Owner: Oba Kunta Octopus LLC
Division: ObaFaith Press

ObaFaith Press is the African-American Christian publishing, printing, and distribution division of Oba Kunta Octopus LLC.

Because our services include customized publishing, editorial, design, typesetting, translation, printing, production, and distribution services, our return and refund policies vary according to the type of product or service purchased.

This policy explains when refunds, returns, cancellations, replacements, or credits may be available.

1. General Policy

We aim to provide professional products and services that meet the specifications agreed upon with our clients, authors, organizations, and partners.

Before purchasing a service or product, customers should carefully review the applicable description, specifications, quotation, scope of work, and project terms.

Where a separate written agreement contains specific refund, cancellation, or return provisions, those provisions will govern the applicable project.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

2. Publishing Services

Publishing services may include:

Manuscript evaluation
Editing
Proofreading
Book design
Cover design
Typesetting
Formatting
Publishing preparation
ISBN and metadata assistance
Production coordination
Distribution preparation
Translation and localization
Publishing consultation

Because these services are customized and involve professional time and resources, payments for work that has already been performed are generally non-refundable.

If a project requires a deposit or advance payment, the applicable quotation or agreement will specify the payment terms.

Once work begins, the deposit may be retained to cover work already performed, administrative costs, project preparation, and resources committed to the project.

3. Custom Design and Typesetting Services

Custom book covers, interiors, layouts, typesetting, branding, and other design work are created specifically for the customer.

Once design or production work has begun:

Payments for completed work are generally non-refundable.
Included revisions will be handled according to the applicable project agreement.
Additional revisions or changes outside the agreed scope may incur additional charges.
Customer-requested changes after approval may require additional fees.
Failure to provide required materials or feedback does not automatically create a right to a refund.

Customers are responsible for reviewing and approving final files before production or publication.

4. Editing and Proofreading Services

Editing and proofreading services are customized professional services.

Once editorial work has begun, payments relating to completed work are generally non-refundable.

If additional corrections are required because of an error attributable to ObaFaith Press within the agreed scope of work, we will make reasonable corrections or otherwise work with the client toward an appropriate resolution.

Changes to the manuscript made by the client after editing or proofreading may require additional work and charges.

5. Translation and Localization Services

Translation and localization projects may involve substantial preparation, translator time, editorial review, terminology development, and project coordination.

Once translation work has begun, payments for completed work are generally non-refundable.

If a translation project is cancelled before work begins, any refund will be determined according to the applicable quotation or agreement and any costs already incurred.

Changes to the source manuscript after translation has begun may result in additional charges.

6. Printing and Physical Books

Printed books and other physical products may be eligible for replacement when they arrive:

Damaged
Defective
Misprinted
Incorrectly produced
Significantly different from the approved production specifications

Customers should inspect shipments promptly after delivery.

If your order arrives damaged or defective, please contact us as soon as reasonably possible and provide:

Order information
Description of the problem
Photographs of the damaged or defective item
Photographs of the packaging when relevant

We may request additional information to determine whether a replacement, reprint, credit, or refund is appropriate.

7. Print-on-Demand and Third-Party Printing

Some ObaFaith Press books may be produced through third-party printers, print-on-demand providers, distributors, or publishing platforms.

Where a defective or damaged book is produced and fulfilled by a third-party provider, the applicable provider's replacement or refund procedures may apply.

ObaFaith Press may assist customers in communicating with the relevant provider where appropriate.

ObaFaith Press is not responsible for damage caused after successful delivery, including damage resulting from misuse, improper storage, water exposure, excessive heat, or ordinary wear and tear.

8. Shipping Damage

If a physical product arrives damaged during shipping, please notify us promptly.

We may require photographs of:

The product
The shipping package
Shipping labels
Any visible damage

Where the shipping carrier, printer, distributor, or fulfillment provider is responsible for the damage, we may coordinate with that provider regarding replacement or other available remedies.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, contact us as soon as possible.

Please provide your order information and identify the discrepancy.

After verification, we may provide an appropriate remedy, which may include:

Replacement
Reshipment
Credit
Refund

The appropriate remedy may depend on the circumstances and the applicable third-party fulfillment provider.

10. Digital Products

Digital products may include:

Templates
Publishing resources
E-books
Digital documents
Design resources
Downloadable files
Other digital publishing materials

Because digital products may be accessed or downloaded immediately after purchase, digital products are generally non-refundable once access or download has been provided.

If a digital product is defective, corrupted, materially different from its description, or cannot reasonably be accessed because of a technical problem attributable to us, please contact us so that we can investigate and, where appropriate, provide a replacement file, corrected file, credit, or other reasonable solution.

11. Consulting and Professional Services

Publishing consultation, production consultation, distribution consultation, and other professional services are generally non-refundable once the scheduled consultation or service has been provided.

If you need to cancel or reschedule an appointment, please provide reasonable advance notice.

Any cancellation or rescheduling terms applicable to a specific consultation or project will be stated in the applicable agreement or booking confirmation.

12. Cancellations Before Work Begins

A customer may request cancellation of a project before work begins.

Whether a refund is available will depend on:

The type of service.
Whether preparation work has already been performed.
Whether third-party costs have already been incurred.
The applicable quotation or agreement.
Any administrative or processing costs.
Applicable law.

Where a refund is approved, it may be reduced by non-refundable third-party charges or work already completed.

13. Cancellation After Work Begins

Once work has begun, cancellation does not automatically entitle the customer to a full refund.

ObaFaith Press may retain amounts necessary to cover:

Work already completed.
Time already allocated to the project.
Design or editorial work.
Translation work.
Production preparation.
Administrative expenses.
Third-party costs.
Other non-recoverable project expenses.

Where appropriate, any remaining refundable balance will be calculated based on the specific circumstances of the project.

14. Client Delays and Inactivity

Clients are responsible for providing required manuscripts, images, approvals, information, feedback, and other materials in a timely manner.

Project delays caused by missing materials, delayed communication, or failure to provide approvals do not automatically create a right to a refund.

If a project remains inactive for an extended period, ObaFaith Press may place the project on hold or close the project after providing reasonable notice.

Reactivation of a closed or substantially delayed project may require a new quotation or additional fees.

15. Approved Proofs and Final Approval

For printed books and other production projects, customers may be required to approve proofs or final files before production.

Once a customer has approved a final proof or production file, ObaFaith Press is generally not responsible for errors that were clearly visible in the approved proof.

Customers are encouraged to carefully review:

Text
Spelling
Page numbers
Images
Captions
Book dimensions
Cover information
Author name
ISBN
Copyright information
Metadata
Other publication details

before providing final approval.

16. Author and Publisher Responsibility

Authors, publishers, organizations, and clients are responsible for ensuring that the information they provide is accurate.

This includes, where applicable:

Manuscript content
Author names
Copyright information
ISBN information
Images
Permissions
Book descriptions
Biographical information
Pricing
Distribution information
Metadata

ObaFaith Press is not responsible for costs resulting from inaccurate client-supplied information unless otherwise agreed in writing.

17. Refund Processing

Where a refund is approved, refunds will generally be issued using the original payment method where reasonably possible.

Processing times may vary depending on:

Payment provider
Bank
Credit card company
Payment processor
International transaction processing

Third-party processing times are outside our direct control.

18. Taxes, Duties and International Charges

For international orders, customers may be responsible for applicable:

Customs duties
Import taxes
VAT
Brokerage fees
Local taxes
Other government-imposed charges

These charges are generally not considered a product return or refund issue.

Customers are responsible for understanding applicable import requirements in their destination country.

19. Third-Party Products and Services

ObaFaith Press may work with third-party publishers, printers, distributors, fulfillment providers, payment processors, and other service providers.

Where a product or service is supplied directly by a third party, that provider's applicable return, refund, replacement, and cancellation policies may apply.

ObaFaith Press will make reasonable efforts to assist customers in resolving legitimate issues involving third-party providers where appropriate.

20. Non-Refundable Items and Services

Unless otherwise required by applicable law or expressly agreed in writing, the following are generally non-refundable once provided, accessed, or initiated:

Completed consulting services
Completed editing services
Completed proofreading services
Completed design services
Completed typesetting services
Completed translation services
Customized digital products
Downloaded digital products
Work already completed under a project agreement
Third-party fees already incurred
Approved production costs
Customized or personalized services

21. Exceptions

Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded under applicable law.

If applicable law provides a mandatory right to a refund, cancellation, replacement, repair, or other remedy, that right will apply.

22. How to Request a Refund, Return, Replacement or Cancellation

To request a return, refund, replacement, or cancellation, contact us with:

Your full name
Order or project information
Date of purchase or engagement
Description of the issue
Reason for the request
Photographs or supporting documentation where applicable

Requests should be sent to:

info@obafaithpress.com

For project-specific matters, you may also contact the relevant department.

Publishing:
publishing@obafaithpress.com

Partnerships:
partnership@obafaithpress.com

Translation:
translation@obafaithpress.com

Distribution:
distribution@obafaithpress.com

23. Contact

ObaFaith Press
African-American Christian Publishing, Printing & Distribution Division
Oba Kunta Octopus LLC
Houston, Texas, United States

General Inquiries:
info@obafaithpress.com

Publishing Inquiries:
publishing@obafaithpress.com

Partnership Inquiries:
partnership@obafaithpress.com

Translation Inquiries:
translation@obafaithpress.com

Distribution Inquiries:
distribution@obafaithpress.com

Website:
www.obafaithpress.com